COVID-19 Terms & Conditions

GENERAL 

Our natural products are subject to availability. During this time, in the event that we cannot stock the specific flowers required for the delivery or collection of your order, where possible that we can make a suitable substitution, we reserve the right to do so without notice. All images on our website offer a representation of our floral designs. Floristry is an organic and natural business using raw materials, therefore all of our designs we create and send are truly unique. All images offer a representation of the floral design and should not be viewed as a like for like for the one you may receive or order. 

VISITING OUR FLORAL HOME 

To ensure the safety of our staff and customers we will have some guidelines in place for when visiting our floral home. If you are able to wear a mask, please do so and check in to our floral home using our QR code which is on display. We will be allowing one customer at a time to allow for our unique and personal shopping experience whilst keeping a safe distance. You will be asked to sanitise your hands before entering. Please observe the 2m distance from our staff, markings will be in place to help with this. We ask for you to refrain from touching gifts you do not intend to buy and will be able to offer any assistance for items you want to take a closer look at. 

DELIVERY 
When placing an order, please ensure all details are correct. You will be prompted on the checkout page to provide the full name and address of the recipient for delivery. Detail the full name of the recipient, delivery address, postcode along with a contact telephone number. Please include any special delivery directions or instructions that may assist with our deliver 
drivers with your delivery. Any misspelt or incorrect instructions may result in the delay or undelivered orders.  

CONTACTLESS DELIVERY 

We are currently operating a contactless delivery service twice a week on a Wednesday & Friday. We require a telephone number for the recipient before we attempt delivery. This is to ensure we can call the recipient to let them know when we arrive and are safely instructed to leave the flowers on the doorstep. During this time, we are unable to leave flowers with neighbours and will ask for any safe places flowers can be left if the recipient will not be at home. If we are unable to safely deliver the flowers we will leave a card through the recipients door letting them know we called so they can re-arrange delivery or collect from the shop. 

Please include a contact name and telephone number for yourself when placing any orders with us so that we can notify you in the unlikely event of difficulty with the delivery of your order.  We are currently not taking any signatures for our deliveries. 

WILD ABOUT FLOWERS cannot accept any responsibility for redelivery of flowers nor the condition of the flowers once delivery has been attempted and a card has been left. 

COLLECTION 
We offer a 'click and collect' option via our website. Please select 'Collect in-store' from the available options, you will be asked to state when the flowers are required, please let us know an approximate time you will be coming in. Upon collection, please wait in the marked out gold area before a member of staff will be able to assist you. Click and collect is currently available from our shop on the follow timescales. 

Tuesday & Thursday 1-4pm 

Wednesday & Friday 10-2pm. 

Please note we have a specific timescale to accommodate in-store collection and orders placed outside of these times may be unavailable for the date you require. Orders must be placed by 2pm the previous day for collection.

CONFIDENTIALITY 

WILD ABOUT FLOWERS operates under a strict confidentiality policy and at no point will your personal details be shared without your given consent. 

PAYMENT

PAYMENT for online orders you can pay online. We can process payment over the phone or via Paypal. We accept all major credit and debit cards. No order will be fulfilled until payment has been processed in full. In-store we are currently only accepting card/contactless payments. 

RETURNS POLICY 

If you choose your mind and would like to cancel your order made with us, we require 3 days notice prior to your delivery date. Please inform us via telephone to make a cancellation request. Refunds cannot be made through our online store but will be processed through the payment gateway used to make payment. Cancellations made outside of this time are not guaranteed to be accommodated. 


We do hope that you are completely happy with our service and products and that they reach you in perfect condition. However, in the extremely unlikely event that you are unhappy with your purchase, please contact us immediately with supporting photographs which demonstrate any issues, within 24 hours of receipt. 

Due to the organic nature of our business and products, we regret that any complaints received outside of the 24 hour period are unable to be dealt with. 

WILD ABOUT FLOWERS takes the security and privacy of our customers and of users of this Website very seriously. Please read the following privacy policy to understand how we use and protect the information that you provide. 

WHO WE ARE 
Any information you share with us is controlled by WILD ABOUT FLOWERS, 33 High Street, Keynsham, BS31 1DP. 


DATA WE COLLECT
You may give us information about you and about the proposed recipient(s) of goods you order on our site by filling in forms on our site www.wild-aboutflowers.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. 
The information you give us may include: 
- Your name, address, e-mail address, phone number and financial and credit card information 
- proposed recipient(s) name, address, email address and phone number

USE OF DATA WE COLLECT 
The information you share with us is constituted on the relevant lawful grounds. The information you share in the process of placing an order with us allows us to process and fulfil this order, to update you on the progress of your order and provide you with the appropriate customer service. If you choose to sign up to our email newsletter, we'll use this information to send you special offers and content of interest via email. 

MARKETING
Through communications you may be given the option to sign up to our newsletter. We will never add you to this list without your explicit consent. The purpose of any correspondence will be to keep you updated with our news, let you know about new products that we think you might like to see or to give you a special offer as one of our loyal customers. You are easily able to unsubscribe at any time. We use a third party provider, MailChimp to deliver these emails. We may include carefully selected offers from third parties and partners we work closely with. We will only send you information which we feel is relevant and will never share your data with these third parties. For more information, please see MailChimp’s privacy notice. Our mailing list is private and no other third party will be able to gain access to this.

EXTERNAL WEBSITES  
There may be pages on our website which include links to websites which are owned and operated by third parties
which do not operate this privacy statement. When you link to other websites, this privacy statement and our privacy practices no longer apply. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.

SECURITY
The information you share with us is private and we do not sell data to third parties for marketing purposes. We do not share data with other companies. We will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure. 

YOUR RIGHTS 
You are entitled to view, amend or delete the personal information we hold. Please write to us at hello@wild-aboutflowers.co.uk

Privacy Policy